FAQs
Frequently Asked Questions
Have a question? We probably have an answer. If not, we're always just an email away at shopthriveandco@gmail.com.
Orders & Shopping
How do I place an order? Browse our collections, add items to your cart, and proceed to checkout. You'll enter your shipping and payment information, review your order, and confirm. It's that simple. You'll receive an order confirmation email right away.
Can I change or cancel my order after placing it? If you need to make changes or cancel, contact us at shopthriveandco@gmail.com within 24 hours of placing your order. We'll do everything we can to help. Once an order has been processed and shipped, we're unable to make changes — but you can always initiate a return after it arrives.
Do I need an account to shop? Nope. You can check out as a guest. That said, creating an account makes it easier to track your orders, save your shipping information, and check your order history. Totally your call.
Can I use multiple discount codes on one order? Only one discount code can be applied per order. If you have multiple codes burning a hole in your inbox, save the others for next time — because there's always a next time.
What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and other payment options displayed at checkout. All transactions are secured and encrypted.
Will I receive a receipt? Yes — an order confirmation email is sent to the email address you provide at checkout immediately after your purchase. If you don't see it, check your spam folder. If it's not there either, contact us and we'll sort it out.
Shipping
How long will my order take to arrive? Standard Shipping takes 7–12 business days. Express Shipping takes 3–5 business days for $12.99. These are estimates from the date your order ships, not the date you place it.
Do you ship outside the United States? Not yet — we currently ship to US addresses only. We're a US-based business focused on serving our home market first and doing it well.
How do I track my order? Once your order ships, you'll receive a tracking number by email. You can also use our Track Your Order page at any time. If your tracking isn't updating, give it up to 24 hours — carriers sometimes have a slight delay before the system catches up.
My order says delivered but I don't have it. What do I do? First — check around your door, with neighbors, and in any secure package areas. Carriers occasionally scan packages as delivered a few hours before they actually arrive. If it's still nowhere 48 hours after the delivery notification, contact us at shopthriveandco@gmail.com and we'll work with the carrier to track it down.
Why did my order arrive in multiple packages? Because we work with a network of suppliers, some orders ship from different locations and arrive in separate packages on different days. You'll receive individual tracking for each shipment and you won't be charged extra for this.
Can I change my shipping address after placing an order? Contact us immediately at shopthriveandco@gmail.com if you need to change your address. We'll try our best, but we can't guarantee changes once an order has been processed. Double-check your address at checkout — future you will thank you.
Returns & Refunds
What is your return policy? We accept returns within 30 days of delivery for unused items in their original condition and packaging. See our full Return Policy for complete details.
How do I start a return? Email shopthriveandco@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with instructions. Please don't ship anything back before hearing from us.
How long does a refund take? Once we receive and inspect your return, we'll process your refund within 5–10 business days back to your original payment method. Your bank may take a few additional days to post it to your account.
Do I have to pay for return shipping? If your item arrived damaged, defective, or was the wrong item, we cover return shipping. If you're returning because you changed your mind, return shipping is on you. We'll always provide instructions upfront so there are no surprises.
Can I exchange an item? We don't offer direct exchanges at this time. Return the item you have and place a new order for what you want — it's the fastest way to get what you're after.
Products
Are your products tested before you sell them? Every product we carry passed Andrew's personal "would I buy this again?" test. We curate carefully and don't add things just to fill space. That said, if something doesn't live up to expectations, our return policy has you covered.
Do you restock sold-out items? Sometimes. If a product is sold out, check back — we restock popular items when we can. We also add new products every week, so there's always something worth discovering.
Are your health and wellness products FDA approved? General wellness and lifestyle products do not require FDA approval. Products sold on our Site are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have health concerns, please consult a qualified healthcare professional before use.
Do products come with a warranty? Warranty coverage varies by product and manufacturer. If a specific product includes warranty information, it will be noted in the product description. For warranty claims, contact us at shopthriveandco@gmail.com and we'll point you in the right direction.
Account & Privacy
How do I create an account? Click "Create Account" in the top navigation, enter your name, email, and a password, and you're in. Takes about 30 seconds.
I forgot my password. Help. Click "Forgot your password?" on the login page and we'll send a reset link to your email. If you don't see it, check your spam folder.
How do I unsubscribe from marketing emails? Click the Unsubscribe link at the bottom of any marketing email from us. Or email us at shopthriveandco@gmail.com with "Unsubscribe" in the subject line. You'll still receive transactional emails about your orders — we need to be able to tell you when your stuff is on the way.
Do you sell my personal information? No. We don't sell your personal data to third parties for their marketing purposes. See our Privacy Policy and Your Privacy Choices page for the full story.
The Fun Ones
I bought the magnetic window cleaner and now I can't stop cleaning windows. Is this normal? Completely normal. We consider this a feature, not a bug. You're welcome, and also we're sorry about your Saturday afternoon.
My partner saw my order confirmation and now wants to know why there are three separate packages coming. What do I say? Tell them it's "household optimization." Works every time. And if they ask follow-up questions, direct them to our Trending Now collection — they'll forget what they were asking within about four minutes.
Can I send Thrive & Co products as gifts? Absolutely. Just enter the recipient's address as the shipping address at checkout. We don't include pricing in the package, so your secret is safe with us. (You're welcome.)
Is there a limit to how many things I can buy? Technically no. Practically, that's between you and your bank account. We support you either way.
What if I love a product so much I want to write you a glowing review? We would genuinely love that. Email us at shopthriveandco@gmail.com — or better yet, leave a review on the product page. Andrew reads them all. Yes, actually all of them.
Still Have Questions?
We're real people and we actually read our emails.
Email: shopthriveandco@gmail.com Response Time: 1–2 Business Days Website: shopthriveandco.com
